Complaint Etiquette

I think there needs to be a course on Complaint Etiquette. It would have to include such mantras as "don't walk out in the middle of complaining if you're hoping to have your issue addressed by the higher ups". That's a good one. Or even "if you're unwilling to discuss your complaint, don't expect a resolution". That's another good one.

It's annoying when I hear someone complaining about the supplies in our office (which I oversee) when he or she have never talked to me about what they need or want. So when that person does finally burst out their complaint, usually in a heated manner, it helps greatly if they would stop and actually talk about it instead of muttering under their breath and walking out of the room. I just looked at my supervisor, who rolled her eyes before telling me to continue doing what I had always done.